• Office 365 Login Portal
• Microsoft Office 365 Login
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• Office 365 Download
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If you already have Office 2016 installed, you do not need to re-install. To verify how many licensed machines are in use under your account or to deactivate a machine, log in to the Office 365 Portal and navigate to the Office 365 Software settings page. Office 365 and Windows ISSUE: You open any Microsoft Office 365 application and you see a message that says something like 'We're having trouble verifying your Office 365 account on this computer. Most features will be turned off on MM, DD, YYYY'. Jul 02, 2020 To reset your password, see Reset my Office 365 tenant admin password. When you start a Microsoft Office 2016 or Office 2013 application, such as Outlook, Word, Excel, or PowerPoint, you may receive the following error message: Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel. Remove both Acrobat and Office or the specific Office application (Word, PowerPoint, or Excel). Reinstall Office or the specific Office application, and then reinstall Acrobat. To remove Acrobat, use the Add/Remove Programs Control Panel. For instructions on how to remove Office, see the Office documentation or contact Microsoft. Sep 11, 2017 If you have installed the 64-bit version of Office 2013 / 2016 (O365), move to the following folder: C: Program Files Microsoft Office Office15 or Office 16; If you have installed the 32-bit version of Office 2013/ 2016 (O365), move to the following folder: C: Program Files (x86) Microsoft Office Office15 or Office 16.

If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.

Possible solutions

• Option 1 - Update your software to the latest version

  • Windows OS

    Run Windows Update and install the latest updates.

    Windows Office

    Follow steps to update Office.

    Mac OS

    Run Office Updates.

Office 365 Login Portal

• Option 2 - Your account was compromised and you are blocked from connecting
  • Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

Microsoft Office 365 Login

• Option 3 - Reset/Remove your account credentials from within your OS

  • Windows OS

    Remove/Delete all Outlook/Office records from within credential manager.

    Mac OS

    Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

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• Option 4 - Delete license files - MacOS only
  • Remove license files on a Mac.

• Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
  • Confirm you are authenticated with your Office 365 account.

• Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

• Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365

  • Windows OS

    Note: Only available for Windows. This tool must be run on the affected machine.

    Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.

• Option 8 - Delete Cached Preferences

  • Mac OS

    Note: Only available for Mac OS.

    • Outlook Desktop Client

      • Delete Cached Preferences

        1. Quit Outlook
        2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
        3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
        4. Type: killall cfprefsd (to kill the cached prefs).
        5. Quit Terminal.
        6. Launch Outlook and check.

• Option 9 - Sign out of the connected device associated with the Office email account
  1. Sign into the account: https://portal.office.com/account/.
  2. Select View apps & devices from within Office apps & devices module.
  3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.

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• Option 10 - Fully uninstall and reinstall Microsoft Office

  • Uninstall Office

    Windows OS

    Review the following Microsoft documentation for instructions.

    Mac OS

    Review the following Microsoft documentation for instructions.

    Install Office

    Follow steps outlined in Office 365 - Download/Install Office 365 document.

Office 365 Download

ISSUE: You open any Microsoft Office 365 application and you see a message that says something like 'We're having trouble verifying your Office 365 account on this computer. Most features will be turned off on MM, DD, YYYY'

We have noticed this issue is often related to a recently changed password, or not having restarted your computer for a few days.

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RESOLUTION: Try these options in order.

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1. Restart your computer and log back in. Check if issue is resolved.
2. In any Office 365 application (Outlook, Word, Excel), go to File > Account.
   • If you see a 'Sign In' button, go ahead and sign in. You will be prompted to enter your email and password.
   • If you see your user information listed, click on the 'Sign out' link.
     • After clicking 'Sign out', you'll see a prompt to Remove Account. Go ahead and click 'Yes'. Follow the prompts to sign in.

If you try these solutions and it's still not working, please contact the Help Desk.